What we do
In today's digital age, while the convenience and accessibility of online marketplaces and platforms have revolutionized how we interact, buy, and sell, trust remains the cornerstone of every successful online interaction. We help forge an environment where businesses and users can connect with confidence, fostering a community of trust.
PeakTrust Consulting and Advisory offers Trust and Safety services for online marketplaces and platforms aiming to build trust with their users by safeguarding online experiences.
We are dedicated to advising forward-thinking leaders, helping them make sound business decisions that positively impact not just their organization, but also the wider community.
Services we offer
Trust and Safety Strategy and Execution
- Current state audit to determine gaps and opportunities
- Trust & Safety strategy design
- Operational execution planning
Trust & Safety Operating Model Design
- Human Resource planning
- Organizational design
- Incident Management program development
Outsource Vendor Solutions
- Contract audits
- Pricing negotiation
- RFI/RFPs for new vendors
- New vendor implementation
About Me
Emily Gonzales, Founder and CEO
My journey began over 12 years ago when I recognized the pivotal role that Trust & Safety plays in the evolving digital landscape. While online platforms were mushrooming across the globe, user trust was wavering. I saw an opportunity — a need for bridging this trust deficit, and I stepped into this gap.
My tenures at three renowned tech giants - Airbnb, Meta, and Stripe - have been instrumental in sculpting my expertise. At each of these organizations, I took on the challenge of constructing and leading Trust & Safety teams from the ground up. It wasn't just about building teams and operations; it was about crafting a vision, a mission, and a set of values that would instill faith in millions of users around the world.
Throughout these years, one principle has remained unwavering in my mission: that Trust & Safety isn't just a department or a set of guidelines. It's the backbone of every successful online platform. It's the promise we make to our users every day – that they are in a space that values their presence, respects their privacy, and goes the extra mile to ensure their safety.
Testimonials
Emily is an expert in critical trust and safety domains like payment fraud, child safety, violent extremism, and property / physical safety. Emily combines strategic vision and operational excellence. Her thoughtful leadership style makes her trusted and accessible at every level of the organization.
Vinay Rao, Head of Trust & Safety, Anthropic
Working with Emily was one of the best experiences of my career. She is an amazing systems thinker who develops fraud defense programs that scale and she leads with the right balance of action and compassion.
Erin Sink, VP Operations, Udemy
Emily’s expertise shines through in every aspect of her work. She has a keen ability to navigate complex situations with grace and decisiveness...Under her guidance, trust & safety operations have not only become more robust but also foster a culture of accountability, transparency, and collaboration.
Andy Thuemmel, Regional Director, Foundever
Get in touch
Headquarters
Bainbridge Island, WA, USA
Email Address
emily@peaktrustadvisory.com
Phone Number
305-498-9544
